Why do I see different prices for the same product?
You could see different prices for the same product, as it could be listed by many Sellers.
Is installation offered for all products?
Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.
Is it necessary to have an account to shop on Textile Aadhar?
Yes, it's necessary to log into your Textile Aadhar account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalised shopping experience including recommendations and quicker check-out.
What does 'Preorder' or 'Forthcoming' mean?
Items marked as 'Preorder' or 'Forthcoming' are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you've pre-booked them.
Do sellers on Textile Aadhar ship internationally?
Currently, sellers on Textile Aadhar only ship within India.
Can I use an item that has been given to me as a gift from a state sponsored or an NGO-funded freebie distribution programme to get discounts through exchange offers?
No, as per company policy, such items are not eligible for discounts under exchange offers. You can also refer to the 'Exchange Offers' section in the 'Terms of Use' page for more details.
PAYMENT
How can I order for large quantities of the product as part of a corporate order?
You can specify a card label at the time of saving a card on Textile Aadhar through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on Textile Aadhar.
What is a 'card label'?
YA card label is a name you give to your card while saving it on Textile Aadhar. This helps in identifying the card at the time of making a payment. Even if you don't specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.
What is the 'Save Card' feature?
The 'Save Card' option lets you save your credit/debit cards on your Textile Aadhar account. This helps you complete your transactions in a quick and easy way.
How does Textile Aadhar prevent card fraud?
Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.
Order
I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.
Will the delivery be tried again if I'm not able to collect my order the first time?
Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
What should I do if my order is approved but hasn't been shipped yet?
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
How do I know my order has been confirmed?
An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Textile Aadhar account.
Cancellations and Returns
If I request for a replacement, when will I get it?
Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Which products are not eligible for returns?
The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:
Category
Policy
Zari
Some special order Are given. Which are not returnable.
Thread
Special color made By Order are not Returnable.
Can items be returned after the time period mentioned in the seller's Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
Do I have to return the freebie when I return a product?
Yes, the freebie has to be returned along with the product.
Payment
How can I order for large quantities of the product as part of a corporate order?
You can specify a card label at the time of saving a card on Textile Aadhar through the 'My Account' section. You can also add/edit the label anytime through 'My Saved Cards' in the 'My Account' section on Textile Aadhar.
What is a 'card label'?
A card label is a name you give to your card while saving it on Textile Aadhar. This helps in identifying the card at the time of making a payment. Even if you don't specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.
The 'Save Card' option lets you save your credit/debit cards on your Textile Aadhar account. This helps you complete your transactions in a quick and easy way.
How does Textile Aadhar prevent card fraud?
Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.